Frequently Asked Questions
Everything you need to know about shopping with Pothys
What payment methods do you accept?
We accept all major credit and debit cards, UPI payments, net banking, and popular mobile wallets to ensure a seamless checkout experience.
Do you offer international shipping?
Yes, we ship our exclusive collections globally. Shipping costs and delivery timelines vary based on the destination country and order weight.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for unused products with original tags intact. Please note that certain items like custom-stitched blouses are not eligible for return.
Are the colors of the products accurate on the website?
We strive to represent colors as accurately as possible; however, slight variations may occur due to digital photography lighting and individual screen settings.
Can I request falls and zig-zag finishing for my saree?
Yes, we provide optional value-added services such as falls, pico, and blouse stitching. These can be selected on the product page before adding the item to your cart.